How To Order

We’ve mentioned this on our social media and in our newsletters, but because of the major changes in the industry lately, we’ve had to make some changes ourselves.

While the industry is still experiencing some shipping delays, our shipments are not being affected by the distributor shutdown, with the exception of titles from DSTLRY, Zenoscope, Boom, and Dynamite who are all still exclusively available from that distributor and are running a few days behind our normal shipments. We will post to our Facebook/Instagram pages when we get these shipments in!

Our new order form system, ngcpulls.com, is replacing our old former system because of the issues with the distributor shutting down. Their database systems are no longer reliable, and we have launched a site that has simpler features but is much more user-friendly in our opinion. We're still working on adding a few features to the new site as we're manually creating the entire site and adding listings from scratch, but the March and April pre-order catalogs are now LIVE. Moving forward, you will be able to order books through that site up to three months ahead of time.

 You will be able to view your subscriptions placed on the site under an account you create at login. If you subscribe to a cover A, you'll receive that same cover for that entire series run. Any other covers may be substituted for the best match available based on varieties of covers published for that title. Any titles you add to your cart without subscribing to them will be one time add-ons, which is a great option for adding additional variants or ordering trade paperback collections. Any orders placed under the old system have been saved and transferred to our order systems through our new distributor, but you will not be able to see your old orders on this site. The orders on the old site will still be honored and pulled, but we encourage you to place new orders on this site even if you think you’ve ordered a book before as a backup because of the old distributor’s faulty data. We know this was a sudden change for you all as it was for us, and we sincerely thank you all for bearing with us while we adjusted to these changes too! 

The orders you placed in our old order form system have been transferred to our order form lists with the new distributors so you do not have to re-enter those lists, but we encourage you to scroll through the site and place an order if you would like to add any additional covers or titles to your list. Please note: April orders must be placed by subscribers. All sub box numbers and other information remains the same and will be added on our end. 

Books will be paid for either in-store on or after release date or an invoice will be sent on release date for books ordered through that system. You will see a checkout screen with a gross total once you place all the items you want to pre-order/subscribe to in your cart, but you will not be charged until pick-up/shipping after release date, which will happen via invoice or at the register in-store based on what you’ve chosen to do. If you have any questions about the new system, please send us a message here or text/call us and we will be happy to get you set up. 

Thank you to everyone again as we navigated the wild series of events with the distributors the past few months. New Book Days are still our favorite day of the week, and besides the few titles from Dynamite, Boom, Titan, and DSTLRY, all orders are pulled and ready for you to pick-up first thing on New Book Day as usual.

Any other edits to your orders or lists will need to be emailed to orders@gatewaycomicsandtoys.com after they are submitted. 

 

 

There are several features we are going to add in the future to the site. We’re building this system from scratch as we go, and with the daily new updates from publishers and distributors we’ve had to make some adjustments to the features we’ve been adding. We’ll keep posting on our facebook page and in our newsletter as new features are added.

If you have any questions at any point, call/text us at (540) 850-1345 or email us at orders@gatewaycomicsandtoys.com

Thank you, all!

 -The Gateway Team